INFORMATION PRIOR TO THE CONTRACTUAL PROCESS
The purpose of these General Conditions is to regulate the relationship between WILDLIFE CAPS and the Client, relating to all transactions carried out through the website of the online store, whose owner is GRANDE MERAL, SL with registered office at AVDABALLESTER, 23, PISO 1 PUERTA 2, 08840, VILADECANS, BARCELONA, SPAIN, with C numberYoF: B05393400, registered in the Mercantile Registry of VILADECANS, in volume 47784, page 17, page B562125 and registration number 1a
The purpose of the website is ONLINE STORE OF CAPS, CAPS AND ACCESSORIES
To purchase our products, you can go to the corresponding section of our online store
Web page information is available in the following languages:
As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditionsIn the same way, you declare that you are of legal age and have the legal capacity to act necessary to access the websites of GRANDE MERAL, SL and contract through them.
GRANDE MERAL, SL reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, being able to update products and services presented on its website on a daily basis.
GRANDE MERAL, SL offers commercial information truthfullyThis information, on occasion, could contain a typographical error, in these cases it will be rectified.In the cases in which said error occurs in the prices and a client has made a purchase decision based on said error, the company will notify him immediately and the client may choose to cancel the purchase, as well as the company itself reserving the right to cancel or modify any order influenced by this type of error that affects its normal and economic situation
GRANDE MERAL, SL reserves the right to reject orders made by customers who have previously had conflicts with the company, such as, for example, not withdrawing the order made through cash on delivery, returning orders frequently, misbehavior with the brand , multiple payment attempts with multiple different payment methods, etc.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal
The prices applicable to each product are those indicated on the website and DO NOT reflect the Value Added Tax (VAT), which will be applied globally at the end of the order depending on the number of items selected and processedIf any other tax were applicable, it would be indicated (IGIC or IPSI)If the place of delivery of an order to a customer is in another country with a different currency, the final retail price may vary due to currency exchange differences that may arise between the time the reference price is set and the time of purchase
Although we try to ensure that all prices on the website are correct, errors may occurIf we discover an error in the price of the products you have purchased, we will inform you as soon as possible and we reserve the right to modify and cancel it as long as this affects the regular business situation.
Payment methods and execution of the order
The customer may pay the amount of his order by choosing any of the following waysDuring the purchase process you must indicate your choice:
- Credit card, PayPal, Others
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard security technology SSL (Secure Sockets Layer)All the information you transmit to us travels encrypted through the network
Likewise, the data on your credit card are entered directly on the bank's page, in the POS (Bank Point of Sale Terminal) and are not entered or registered in any server of GRANDE MERAL, SL
When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your card. VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction
This form of payment is valid only on the web
When the amount of a purchase had been charged fraudulently or improperly using the number of a payment card, its owner may demand the immediate cancellation of the chargeIn such a case, the corresponding debit and repayment entries in the accounts of the provider and the owner will be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the return requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge , the former will be obliged to GRANDE MERAL, SL to compensate for the damages caused as a result of said cancellation.
In the case of making a bank transfer, it is very important that you indicate in the subject the order number, as well as your name and surnames, and make the transfer within 3 days after the date of confirmation of the order in order to validate it.
Remind you that the payment must be made in EUROS and that all possible exchange and bank commissions are borne by the client
In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer you always notify your bank of taking charge of the commissions at origin, those bank commissions and expenses corresponding to your entityOtherwise, GRANDE MERAL, SL could paralyze the shipment of your order by not receiving the full amount of the order.
Possible exchange and bank commissions are borne by the customer
The availability of the products offered by GRANDE MERAL, SL may vary depending on customer demandAlthough it updates the stock periodically, the product requested by the customer could be out of stock at that timeIn case of non-execution due to unavailability, GRANDE MERAL, SL will notify the client as soon as it becomes aware of this situation.
Once the purchase process has been completed, the customer will receive a confirmation of the same by emailIt is essential that during the purchase process the user indicates a valid emailIf you do not receive the confirmation within 24 hours from the completion of the order, contact GRANDE MERAL, SL at the email INFO@WILDLIFECAPSCOM
The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order
Delivery and transport costs
GRANDE MERAL, SL ships to: Peninsula, Balearic Islands, Canary Islands, United States, Chile, Mexico, Canada, United Kingdom, Australia, New Zealand, Germany, Italy and FranceShipments are made as follows:
Once you place your order, 1 to 3 business days to process your ordersAfter that, it will take 7-18 days for delivery to Spain, United States, Canada, United Kingdom, Australia, New Zealand, Germany, Italy and France, and 10-21 days in the case of Mexico and ChileThe shipping cost varies depending on the country of destination and the modes of transport offered for each case.
Right of withdrawal, returns and claims
The buyer will have a maximum period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons
We do not accept returns for refunds, our warranty only covers damaged, defective or missing productsYour satisfaction is our priority, and for this reason we work daily to offer you the best customer service, even after receiving the product.The only situation where we can guarantee a full refund is if it is claimed during the processing period, before the package has been shipped.(1 to 3 days from when the order is placed)We remind you again that both to demand a return, a refund or both, the client must contact us through our customer service center or by email at info@wildlifecapscom
Similarly, if the product does not meet the customer's expectations, the customer can request a return and subsequent refund of the product by contacting info@wildlifecaps directlycom within 14 days of your purchaseIf the returns center accepts this return, and it is due to external reasons and solely due to insufficient customer satisfaction with its product, it must send the products to the address provided by the company for a subsequent refund.The additional costs of this shipment are borne by the same customer
The exercise of the right of withdrawal must be made by notification, by sending an email to INFO@WILDLIFECAPSCOM, sending your letter to our postal address C/ ESTEVE TERRADAS, 1, BUILDING RDIT, OFFICE 111B, 08860, CASTELLDEFELS, BARCELONA, or through of the withdrawal form
According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with to the consumer's specifications or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal
Return and transport costs
The exercise of the right of return must be made by notification, by sending an email to INFO@WILDLIFECAPSCOM or by sending your letter to our postal address AVDABALLESTER, 23, PISO 1 PUERTA 2, 08840, VILADECANS, BARCELONA, SPAIN
In any case, the products to be returned must be in perfect condition, unused and in their original packaging.Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed.Once received, we will check its statusAs soon as we verify that the item, as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.
Cancellation of the order
If the cancellation of the order arrives before the shipment of goods, the customer will not have any expensesIn the case of a cancellation after the order has been shipped, the customer will be responsible for the shipping costs, as well as the costs of returning this same order.
Applicable law and competent jurisdiction
The interpretation and execution of the conditions, as well as all the acts that are a consequence of them, will be subject to Spanish law, unless there are public order provisions contrary to it.