INFORMATION PRIOR TO THE CONTRACTUAL PROCESS
The purpose of these General Conditions is to regulate the relationship between WILDLIFE CAPS and the Client, relating to all transactions carried out through the online store website, whose owner is You Be You, LLC with registered office located in Powell, Ohio with EIN number: 88-3432616, with county vendor's license through Delaware County, Ohio. All mailings sent to;
You Be You, LLC c/o WILDLIFE CAPS
PO Box 166, Powell, OH 43065
The purpose of the website is ONLINE SHOP OF HATS, CAPS AND ACCESSORIES.
To purchase our products, you can go to the corresponding section of our online store.
The website information is available in the following languages:
- English
As a user or customer expressly declares to know, understand and accept the conditions of use and these general conditions of contract. Similarly, declares to be of legal age and have the legal capacity and ability to act necessary to access the websites of You Be You, LLC and contracting through them.
You Be You, LLC reserves the right to make, at any time and without notice, any changes it deems appropriate, and may update daily products and services presented on its website.
You Be You, LLC offers the commercial information in a truthful way. This information, on occasion, may contain a typographical error, in these cases shall be rectified. In the event that such an error occurs in the prices and a customer has made a purchase decision based on that error, the company will communicate it immediately and the customer may choose to cancel the purchase, and the company itself reserves the right to cancel or modify any order influenced by such errors that affect their normal economic situation.
You Be You, LLC reserves the right to refuse orders placed by customers who have previously had conflicts with the company as, for example, not withdraw the order placed through cash on delivery, return orders frequently, bad behavior with the brand, multiple attempts to pay with multiple different means of payment, etc..
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
CONTRACTING PROCESS
Prices
The prices applicable to each product are those indicated on the website and do NOT reflect the Value Added Tax (VAT), which will be applied globally at the end of the order depending on the quantity of items selected and processed. If any other tax is applicable, this will be indicated (IGIC or IPSI). If the place of delivery of an order to a customer is in another country with a different currency, the final retail price may vary due to currency exchange differences that may occur between the time of setting the reference price and the time of purchase.
Although we try to ensure that all prices on the website are correct, errors may occur. If we discover an error in the price of the products you have purchased, we will inform you as soon as possible and we reserve the right to modify and cancel the same as long as this affects the regular business situation.
Methods of payment and execution of the order
The customer will be able to pay the amount of his order opting for any of the following ways. During the purchase process you must indicate your choice:
- Credit Card, PayPal, Other
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information you transmit to us travels encrypted through the network.
Also, the data on your credit card are entered directly on the bank's website, at the POS (Point of Sale Terminal of the Bank) and are not entered or recorded on any server You Be You, LLC.
When paying with VISA or MASTERCARD you will always be asked for the following data: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.
This form of payment is valid only on the web.
When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and recredit entries in the accounts of the supplier and the cardholder will be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the demand for refund was not the result of having exercised the right of withdrawal or termination and, therefore, had improperly demanded the cancellation of the corresponding charge, it will be obliged to You Be You, LLC to compensation for damages caused as a result of such cancellation.
In the case of making a bank transfer is very important to indicate in the subject the order number and your name and surname, and make the transfer within 3 days from the date of order confirmation to validate it.
Please note that payment must be made in US Dollars and that any exchange and bank charges are to be borne by the customer.
In the case of bank transfers made from outside of the United States, it is very important that when ordering the transfer always inform your bank to take charge of the commissions in origin, those bank commissions and expenses corresponding to your bank. Otherwise, You Be You, LLC could paralyze the shipment of your order by not receiving the full amount of it.
Any exchange and bank charges are borne by the customer.
The availability of products offered by You Be You, LLC may vary depending on customer demand. Although it updates the stock periodically, the product requested by the customer may be out of stock at that time. In case of non-execution due to unavailability, You Be You, LLC at the time it becomes aware of this situation will notify the customer.
AFTER CONTRACTING
Once the purchase process is completed, the customer will receive a confirmation of the same by e-mail. It is essential that during the purchase process the user indicates a valid email address. If in 24 hours from the completion of the order does not receive confirmation, please contact You Be You, LLC in the email INFO@WILDLIFECAPS.COM.
The customer, upon receipt of the product at the delivery address provided, will receive an invoice or copy of the order.
Delivery and transport costs
You Be You, LLC ships to: Peninsula, Balearic Islands, Canary Islands, United States, Chile, Mexico, Canada, United Kingdom, Australia, New Zealand, Germany, Italy and France. Shipments are made in the following way:
Once you place your order, 1 to 3 business days to process your orders. After that, it will take between 7-18 days for delivery in the case of Spain, United States, Canada, United Kingdom, Australia, New Zealand, Germany, Italy and France, and 10-22 days in the case of Mexico and Chile. The cost of shipping varies depending on the country of destination and the shipping methods offered in each case.
Right of withdrawal, returns and claims
The buyer will have a maximum period of fourteen calendar days to cancel, from the day the customer receives the product, without penalty and without any indication of the reasons.
We do not accept returns for refunds, our warranty only covers damaged, defective or lost products. Your satisfaction is our priority, and that is why we work daily to offer you the best customer service, even after you have received the product. The only situation in which we can guarantee a full refund is if it is claimed during the processing period, before the package has been shipped (1 to 3 days after the order is placed). We remind again that either to demand a return, a refund or both the customer should contact us through our customer service center or mail info@wildlifecaps.com.
Similarly, if the product does not meet the customer's expectations, the customer can demand a return and subsequent refund of the product by contacting us directly at info@wildlifecaps.com within 14 days of purchase. If the return center accepts this return, and it is for reasons unrelated to and solely due to insufficient customer satisfaction with the product, the customer must send the products to the address provided by the company for a subsequent refund. The additional costs of this shipment are borne by the customer.
The exercise of the right of withdrawal must be made by notification, by email to INFO@WILDLIFECAPS.COM, sending your letter to our postal address PO Box 166, Powell, OH 43065 or through the withdrawal form.
According to the provisions of Article 103 of Law 3/2014 of 27 March, which amends the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from withdrawal.
Return and transport costs
The exercise of the right of return must be made by notification, by sending an e-mail to INFO@WILDLIFECAPS.COM or by sending your letter to our postal address PO Box 166, Powell, OH 43065.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transport problems, please make sure that the package is properly protected and sealed. Once received, we will check its condition. As soon as we check that the item, as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the money paid.
Cancellation of the order
If the cancellation of the order arrives before the delivery of the goods, the customer will not be charged. In the case of a cancellation after the departure of the order, the customer will have to pay the shipping costs, as well as the cost of returning the same order.
Applicable law and competent jurisdiction.
The interpretation and execution of the conditions, as well as all acts that are a consequence of them, shall be subject to US law, unless there are provisions of public order contrary to it.